Warranty
Limited Warranty
Foret doors are warranted for six months from the date of shipment to be of good material and workmanship and at the time of shipment free of defects that would render them unfit for ordinary recommended purposes.
It is the responsibility of the purchaser to inspect each door immediately upon receipt.
In case of freight damage, it is his responsibility to file a claim with the delivering freight company at once. Digital photographs of the damaged freight are always a good idea to ensure a proper claim.
All items should be inspected thoroughly for defects upon receipt, before machining, installing, finishing or altering them in any manner, and if purchaser retains a door containing an obvious defect for more than 5 days, without giving written notice, by email sent to us, this warranty shall be null and void and Foret shall bear no liability for said claim.
Please be aware that the machining or finishing of a door or sidelite constitutes acceptance of the product as it was received by our customer.
In case of defects, and if Foret considers it is a valid complaint, doors must be returned to Foret for examination. If decided by our representative that the door is not defective and/or the required procedures were not followed, it will void the warranty.
Should a warranted door be found by Foret to be defective, Foret will at its option, either:
1) repair the door without charge or,
2) provide a replacement part for repair of the door without charge, or:
3) provide a replacement door in the same stage of fitting and/or finishing it was originally supplied.
We will not be held liable for any door repaired, returned or replaced without our prior written consent.
If claim is found to be invalid, neither credit nor refund will be issued for the replacement door or the original door.
All items returned must be in their original package and in the same condition as they were received, lying flat and LEVELED on top of the original pallets with the front side of the door lying down. Proper packaging includes original pallet, proper top and edge protective covering, wrapping. Items not given adequate packaging protection during return shipment may void the warranty. This warranty excludes all third party components supplied and fitted by the client or a third party after purchase.
The following shall not be considered defects in material or workmanship and are not covered by this limited warranty :
1) Our doors are accented by an irregular and often swirling grain, checks, cracks, scratches, splits, delamination, knots and worm holes. On all wood doors, the location, quantity, and size of knots is unpredictable and are not considered defects. Small surface checking or grain separation, cracks, variations in color and slight shrinking or cupping, which may cause small cracks, are natural characteristics of wood movement and are not considered a manufacturing defect.
Most doors are shipped unsealed and unfinished and the natural characteristics of wood movement can not be warranted
against.
An inconsistent face plane, apparent open connection between stiles and rails or tongue and groove, misalignment of panel or tongue and groove shrinkage is not considered a defect. They are designed to float, and will expand or contract in response to environmental conditions.
All these characteristics will not affect the structural integrity of the door, are not considered as defects and
are not covered by this warranty.
2) Defects caused by bow or non-alignment in the frame or jamb in which the door is hung, not allowing the door to swing
freely, or doors improperly hung are not covered by this warranty.
For the purposes of this warranty, warp is defined as any distortion in the door itself and does not refer to the relationship
of the door to the frame or jamb in which it is hung. The term warp includes bow, cup and twist.
Warp shall not be considered a defect unless it exceeds 1/4" in the plane of the doors (for doors 6´8" or less high
and 3´ or less wide).
All doors over 6´8" height are not warranted against warpage.
If the claimed defect is warp, Foret may defer replacing the door for up to one year (twelve months) from
the date of the claim or the date when the product was installed as it is not uncommon for a temporary
warp condition to occur as the door adjusts to local humidity and temperature conditions.
3) Damages caused by failure to comply with the Handling, storage, installation, finish and maintenance Instructions provided by Foret, failure to perform normal homeowner maintenance, or by attempts to repair the door other than by Foret.
4) Damage caused by others or beyond the control of Foret, including but not limited to damage caused by misuse, abuse, extremely low or high humidity, accident or mishandling or by fire, flood, earthquake, storm, tornado, or other acts of nature.
5) Wrought Iron components are not warranted against rust, discoloration or metal deterioration.
6) Failure to properly applying finish on all six sides of the door, including top and bottom of door immediately upon delivery, as well as variations or unsatisfactory results in gloss level, texture or appearance resulting from the field application of finishing materials.
7) Doors used in exterior application with high humidity environments or exposed to direct sunlight. Misuse of a door, including but not limited to, using a door without providing adequate overhang or exposed to extreme weather conditions.
8) Customer undersizing and trimming the door.
9) High temperatures in the space created by using a storm door. This excessive heat can cause the door to split. Thus storm doors are not recommended and will void the warranty for splitting.
10) Any condition arising from the neglect or failure to properly maintain the door.
For this warranty to remain in effect doors must strictly follow the below Handling, Storage, Installation, Finish and Maintenance instructions.HANDLING, STORAGE, INSTALLATION, FINISH AND MAINTENANCE INSTRUCTIONS
Most problems with doors are due to improper handling, installation and/or finishing. Make sure that everyone involved with your door has read and understands this warranty information.
Handling and Storage
Store doors flat on a LEVEL surface, with the front side of the door lying down, in a dry, well-ventilated place, on their original packaging. Never store them standing on one end and leaning against a wall.
Doors should not be exposed to excessive heat, dryness, humidity, direct sunlight or sudden changes such as forced heat to rapidly dry out a building, prior to finishing, nor come in contact with water.
Doors should be handled with clean hands and lifted and carried when being moved, not dragged across one another.
Doors should not be installed where there is insufficient overhang or where there is excessive exposure to direct rain and/or sunlight to hit door.
Wood doors with large panels or tongues and grooves are more adversely affected by direct sunlight than those with smaller ones. Doors with wide panels or tongues and gooves require 100% protection from the sun.
Installation
Doors that are shipped separately from their jamb need to be hung very soon after delivery to maintain their warranty. Otherwise, shifting of the jamb can occur and cause problems.
The structural integrity of the door must not be compromised when fitting the door, applying hardware or cutting and altering lites, panels or any other parts of the door.
All hardware locations, preparations, and methods of installation must be appropriate for the specific door.
Allow approximately 3/16" clearance for swelling of the door and jamb during future damp weather.
Undersizing and beveling of doors by customer is not adviced and, if gone ahead, it must be done with caution and at customer’s own risk.
After fitting and prior to hanging, seal and finish all 6 surfaces, including top, bottom and side edges to prevent undue moisture absorption.
When installing a double door with grooves take into account that grooves have to be aligned. If they are not, installation has not been made properly.
Stainless steel pulls are not operative. They have to be screwed to the door surface.
Locks recommended are mortise locks and a knob/lever on the interior side to latch/unlatch the door. With this option door is opened from the outside with a key.
To be able to open the door from the outside without a key, a modern knob can be installed on the exterior side, as well.
Finishing
All unfinished doors must be finished on all six sides as soon as they are installed.
Make sure doors are dry.
Doors should not be considered ready for finishing when initially received. Before applying first finishing coat, remove all handling marks, raised grain, glue residue left over from the manufacturing process, scuffs, burnishes and other undesirable blemishes by block sanding all surfaces in a horizontal position with a 180 or 200 grit sandpaper. Always sand in the direction of the grain. Spot sanding can cause the finish to appear splotchy or scratched. After sanding, clean entire door with a cloth removing dust or foreign debris.
Sand between each top coat. Remove dust before recoating. Average of three top coats required.
The finish selection should be tested prior to application.
Some of our doors have removable panels. Take away the loose trims, remove the panels and stain them immediately after removal to avoid warping. Put back stained panels into the door and apply trims again.
In order not to induce warpage or excessive deterioration of your door, avoid using very dark stains on the door surfaces exposed to direct sunlight.
We are not responsible for the natural variations in color that can occur in the finishing process. Some woods react unfavorably with certain finishes causing dark stain spots. The finish selection should be tested prior to application.
Choose a stain with UV inhibitors as sun will drastically change many stain colors. Use preferably stains that penetrate into the wood. No lacquer or polyurethanes are acceptable on exterior doors. Doors with a painted finish will reveal seams at the joints as natural wood movement occurs, so we recommend not painting them as it will void warranty.
Maintenance
Most finishes on exterior doors deteriorate relatively quickly. To insure exterior doors receive the protection required, inspect the condition of exterior finish at least once a year and refinish as often as needed to maintain the protective stability of the finish.
This warranty sets forth Foret maximum liability for its doors. Foret makes no other warranty, expressed or implied, including implied warranties or merchantability and fitness for a particular purpose, with respect to its doors except as it is set forth above. No distributor, dealer or Foret representative has the ability to change or modify this limited warranty. Any implied warranty shall be limited in duration to the period of this warranty. There are no warranties that extend beyond this warranty, and Foret´s sole responsibility is stated herein. Foret shall not be liable for any indirect, consequential or incidental damages or for any amount in excess of the purchase price of the item involved, whether the claim is for breach of warranty or negligence. Foret reserves the right and must be given at least a thirty (30) day opportunity to have any door, which is the subject of a warranty claim, to be inspected by a Foret representative. This limited warranty extends only to the original purchaser of our product (whether a distributor, dealer, contractor or owner) and the owner who occupied a single family residence at the time of the initial installation. It may not be assigned or transferred and shall not extend to subsequent owners. Foret will not honor warranty claims made prior to payment in full for the warranted product.
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